- FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
Yes, we ship worldwide.
Note: The rates are different for the products being shipped outside India.
India: We offer free shipping on every item purchased through our website.
International: Worldwide shipping is free but duties & taxes are additional and need to be paid to the shipping company at the time of delivery.
We will send you regular updates while your carpet is being manufactured via email. The Tracking link will display your order status once despatched. You will be notified 1-3 days before delivery by the delivery company to decide a time slot that will suit you. If you have other questions, contact us on post@mareenlines.com
PAYMENT
You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateways.
India: We offer free shipping on every item purchased through our website.
International: Worldwide shipping is free but duties & taxes are additional and need to be paid to the shipping company at the time of delivery.
We will send you regular updates while your carpet is being manufactured via email. The Tracking link will display your order status once despatched. You will be notified 1-3 days before delivery by the delivery company to decide a time slot that will suit you. If you have other questions, contact us on post@mareenlines.com
International: There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery.
No, at the moment, there is no EMI option available.
RETURN & CANCELLATION
To cancel or change your order please submit your request with your order number on the given link below within 24 hours of placing the order on our website.
Cancel Order
Once the order is cancelled, the refund shall be initiated and it should reflect in your account within 5 -7 business days through the original mode of payment.
Click to learn more about Return & Cancellation
Email us to re-request a copy of the email on post@mareenlines.com
We will resend it on your registered email address.
CUSTOM RUGS
Yes, we do take commissioned projects depending on the scale and concept. We would love to hear what you have in mind and see whether we help you with our designs. You can email your requirements to post@mareenlines.com
Yes ! We can customise a carpet as per your size requirements. Carpets with unique compositions can be customised within the same proportion, where as simple repeated patterns can be made to the size you wish for.
Yes we offer free design assistance to our customers. You can simply go to the Design Assistance page and fill the survey. Our designers will review your space and suggest the best carpet for your interiors based on their expertise.
CARPET QUALITY
Yes, the carpets showcased on our website are in true colors. However, depending on the resolution of your device’s screen, there might be slight variation in the color of the actual rug and its website image.
Our carpets are made using the highest quality of materials and skilled techniques, making the very resistant. Like with all handmade carpets, they require you to take gentle care of them to have a longer life. You can learn more about carpet maintenance on our Care Instructions page.
Each of our carpets go through strict quality checks before it is dispatched. However, in case the rug is damaged in transit or you notice a manufactory defect within the warranty period then refer to the links below.
Click to read more about Manufacturing Defects
Click to read more about Transportation Defects
Yes. Depending on the technique every carpet comes with a 6 months or 24 months warranty.
CARPET CARE
For detailed information on how to clean and care for your rug, please read the
Care Instructions.